Privacy Policy

Introduction

aromaehandmadeau ("we," "our," or "us") operates this website and provides balcony and terrace greening services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.

This policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and Federal Trade Commission (FTC) guidelines. We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

We collect information that you provide directly to us and information collected automatically:

Information You Provide

• Name, email address, phone number, and message content when you submit our contact form
• Project details, preferences, and requirements when requesting consultations or services
• Correspondence and communications with our team

Automatically Collected Information

• Pages visited, time spent on pages, click patterns, and navigation paths
• IP address, browser type, operating system, and device identifiers
• Information collected through cookies and similar tracking technologies (see our Cookies Policy)

How We Use Your Information

We use collected information for the following business purposes:

• To provide, maintain, and improve our greening services and respond to inquiries
• To communicate about projects, services, appointments, and customer support
• To process transactions, manage accounts, and fulfill contractual obligations
• To analyze website usage, improve functionality, and enhance user experience
• To comply with legal obligations, enforce agreements, and protect our legal rights
• To send promotional communications (with your consent, which you may opt-out of at any time)

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With trusted service providers who assist in business operations (under strict confidentiality agreements)
• When required by law, court order, or government regulation
• In connection with mergers, acquisitions, or sale of business assets (with notice to users)
• To protect our rights, property, safety, or that of our users

Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Under applicable US privacy laws, including CCPA for California residents, you have the following rights:

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise privacy rights without discrimination
• Right to Correct: Request correction of inaccurate personal information

To exercise these rights, contact us using the information provided below. We will respond within 45 days (or as required by applicable law) and may require verification of your identity.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or to file a complaint, please contact us:

Email: notifyuse@aromaehandmadeau.world
Address: 251 Starkey St #2200, St Paul, MN 55107, United States
Phone: +1 (651) 665-9500

California residents may also contact us regarding CCPA rights. We will respond to verified requests in accordance with applicable law.

Business Name: aromaehandmadeau
Location: St Paul, Minnesota, United States